Privacy Statement

A little bit about us

This website is owned and operated by Simtom Food Products Limited and registered in England and Wales. It will be referred to as “the website”, “we”, “our” or “us”.

The purpose of this statement

We’d like to tell you about the way information is collected about you and your business when you visit our Website.

It will also inform you how you can exercise your rights, including the right to object to the way we handle your data.

So, what personal data do we collect?

We collect site traffic data, analytics and information about you and your computer.

How do we use this data?

When you browse this Website, we use cookies to collect information: Information about how you use our website, standard internet log information and details of visitor behaviour patterns.

This information is used to record visitor numbers, use of different areas of the Website and any useful features or links. We do not use this information in any way that would identify you personally.

We use third party services such as Google Analytics, YouTube, Twitter and Instagram that may collect information about you. It is processed in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting the Timtom website.

Information about your computer

We use your computer information to help maintain the security of our website and to identify trends so that we can improve its performance.

We also use this information to customise the website to suit your interests and to ensure the Website’s content is presented as effectively as possible.

Please note: We do not use this information in any way that would identify you personally.

Information is collected for the purpose of maintaining and managing our website, ensuring its security.

For more information about how we use cookies on our website, see our Cookies Policy.

We will only keep information about your visit to our website for as long as is necessary for the purposes we’ve mentioned.

Who do we share information with?

We share information about visitors to our website with service providers who help us administer and manage the Website.

Where do we transfer this information to?

Information we collect about your visit to our website is stored internally, and not transferred outside of the EU.

Your privacy is important to us and we have observed EU approved contractual clauses with service providers operating outside the EU.

Information you send us and how do we use this data?

You are not obliged to provide us with any information when you use our website. If you choose to ‘contact us’ or get in touch with us, we will use the information you send us for the purpose of responding to your enquiry. When personal data is used for this purpose, we do so for our internal interests in communicating with you, to provide you with what you need.

How long do we keep this information for?

We will only keep your information for as long as is necessary in order to manage your query.

We will share your information with third parties if:

1. We have your permission;

2. We are required to do so by law;

3. This is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or

4. This is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).

Competitions, prize draws or promotions:

From time to time we will send you our newsletters and other promotional information that you request from us;

From time to time we will send you information about our products and services where you request this;

From time to time we will notify you about changes to our products and services.

When we use your personal data for these purposes, we do so to develop and promote our goods and services and to communicate with you in accordance with your wishes and expectations. You can object to our use of your data for these purposes at any time.

We will also use your data for the purpose of managing your interests and to ensure we comply with legal obligations to which our business is subject.

If you provide us with your information in connection with a competition entry, prize draw or promotion, we will use this to administer our competition, to communicate competition results where relevant and to deliver prizes. When we use your personal data for these purposes, we do so because it is necessary for us to collect and use this information for the performance of our contract with you in accordance with our competition rules.

Your Rights

You can ask us at any time to provide you with a copy of your personal data. In relation to personal data you have supplied to us, and which is held by us for the purpose of entering into a contract between us or on the basis of your consent, you are entitled to ask us for a copy of this information in a structured, commonly used and machine readable format so that you can reuse it or share it with other organisations.

If you think the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it or complete it at any time.

In some circumstances you also have the right to object to our processing of your data and can ask us to restrict our use of your data and to delete it.

There are some exceptions to these rights, however. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it in connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information.

If you wish to exercise any of these rights you should contact us using the contact details provided on our website

Contacting us and your rights of complaint

Questions, comments or requests concerning this privacy statement are welcomed and should be addressed to Simtom Food Products Limited, Unit 17 Merry Lees Industrial Estate, Leeside, Merry Lees, Near Desford, Leicestershire, LE9 9FS, UK.

If you have a concern about the way we handle your personal data you have the right to complain to the Information Commissioner (ICO). You can find details of how to do this on the ICO website at or by calling their helpline on 0303 123 1113.

This privacy notice was last updated in October 2018.